All integrations CRM

Pipedrive + MailKite

Pipedrive is a sales-focused CRM. Use MailKite to receive inbound email as deals or activities — customer inquiries and lead responses land in your pipeline.

What you need

A verified domain with SPF + DKIM published
Your API key (mk_live_…)
Pipedrive account with API token

Send email

Use MailKite SMTP for transactional email. Pipedrive handles replies within its deal activity tracking.

smtp-config

SMTP Host: smtp.mailkite.dev
SMTP Port: 587
SMTP Username: mailkite
SMTP Password: mk_live_...
From: hello@yourdomain.com

Receive inbound email (optional)

Point your domain's webhook to this handler. Inbound email creates a Pipedrive deal with the email content as a note.

handle-inbound.ts

// Receive inbound email → create Pipedrive deal
const PIPEDRIVE_API = 'https://api.pipedrive.com/v1';

async function handleInbound(email) {
  // Create a deal from inbound email
  const res = await fetch(`${PIPEDRIVE_API}/deals?api_token=${process.env.PIPEDRIVE_API_TOKEN}`, {
    method: 'POST',
    headers: { 'Content-Type': 'application/json' },
    body: JSON.stringify({
      title: email.subject || `Lead from ${email.from}`,
      value: 0,
      stage_id: parseInt(process.env.PIPEDRIVE_STAGE_ID),
    }),
  });

  const deal = await res.json();

  // Add a note with the email content
  await fetch(`${PIPEDRIVE_API}/notes?api_token=${process.env.PIPEDRIVE_API_TOKEN}`, {
    method: 'POST',
    headers: { 'Content-Type': 'application/json' },
    body: JSON.stringify({
      deal_id: deal.data.id,
      content: `From: ${email.from}\nSubject: ${email.subject}\n\n${email.text}`,
    }),
  });

  return deal;
}

Test it

terminal

curl -X POST https://your-worker.example.com/mailkite-inbound \
  -H "Content-Type: application/json" \
  -d '{"from":"lead@example.com","to":"sales@yourdomain.com","subject":"Interested in your product","text":"Tell me about pricing."}'

Troubleshooting

Pipedrive API token is per-user. Get it from Settings → Personal → API.
You need a valid stage_id for the pipeline stage where new deals land.
Ensure the API token has write access to deals and notes.

See the SMTP relay docs for the full connection reference, or all integrations for other platforms.